When your order is processed, we will send you an order confirmation email.
When your order is shipped, we will send you a shipping confirmation email including a tracking number for your shipment.
Orders are processed & shipped during regular business hours, Monday to Friday between 8:15am and 4:30pm EST. Orders received on Saturday and Sunday will be processed on the next business day.
We do not currently offer shipping to locations outside of Canada and the United States.
If you are located outside of Canada and the United States, please contact rootsnaturalinfo@gmail.com and we would be happy to provide you with information about Eminence products and services in your location.
We take immense pride in our products and are committed to providing you with the highest quality natural goods.
Due to the personal nature of our products, and in the interest of hygiene and safety, we maintain a strict non-return policy. All sales are final. We believe this policy ensures that our customers receive only fresh, uncontaminated products.
If you are dissatisfied with your purchase for any reason, we encourage you to reach out to our customer service team. Your satisfaction is important to us, and we are here to help!
Please contact us within 14 days of receiving your order, and we will work with you to address your concerns.
You can reach us at: info@myrootsnatural.com
Thank you for your understanding and support of our small business. We appreciate your trust in Roots Natural and look forward to serving you again.
Warm regards, The Roots Natural Team